The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills and application of this to engaging and resourcing clients to improve their interpersonal relationships

Evidence of competency in this unit will need to be assessed over a period of time in order to gather evidence of performance

This will include contexts applicable to the work environment, such as actual or simulated workplace situations involving a combination of direct, indirect and supplementary forms of evidence

Assessment must confirm sufficient ability to appropriately apply knowledge of relationship issues, theoretical frameworks and models of working in the area of relationship education when working with clients

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment include access to:

a relevant workplace or an appropriately simulated environment where assessment may take place

Method of assessment:

Evidence for assessment of competence may be gathered by appropriate combination of the following:

demonstration of competency within the working environment in the ability to engage and resource clients to improve their interpersonal relationships

realistic simulations, projects, previous relevant experience or oral questioning on 'what if?' scenarios, case presentations, written assessment

observation of processes and procedures, oral and/or written questions on essential knowledge and skills and consideration of required attitudes

where performance is not directly observed and/or is required to be demonstrated over a period of time and/or in a number of locations, any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

The assessment environment should not disadvantage the candidate

Assessment practices should take into account any relevant language or cultural issues related to Aboriginality, gender or language barriers other than English

Where the candidate has a disability, reasonable adjustment may be applied during assessment

Language and literacy demands of the assessment task should not be higher than those of the work role

Related units:

This unit is to be assessed in conjunction with the following related unit of competency:

CHCFAM407B Work effectively in relationship work

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Relevant issues which can impact on clients and their relationships

How personal issues and problems such as alcoholism, gambling, mental health and other issues can potentially impact on the health and development of marriages, families and relationships

Current theoretical frameworks, models and tools of relationship education practice

Awareness of different theories regarding development of male and female identity, gender and potential impact of gender, roles and stereotyping on individuals and personal relationships

Models to explain power issues in relationships and relationship systems as well as to understand and inform responses to abuse and conflict in relationships

The nature of domestic and family violence including key indicators, effects and appropriate responses to ensure the safety of self, clients, their families, colleagues and others within appropriate cultural contexts

Understanding of the development and importance of self-esteem

Elements which contribute to healthy, effective and lasting relationships

Dynamics of couples, parenting and parenting roles, stages of life-cycle and relationship cycles

The importance of primary attachments in the lives of children

Aspects of loss and phases of grief including the range of responses to loss and grief and potential impacts of these on relationships

Models of conflict resolution and mediation

Diversity of family structures and cultural, religious, community and familial obligations inherent in diverse family structures and backgrounds and the impact these can have on interpersonal relationships

Essential skills:

It is critical that the candidate demonstrate the ability to:

Model effective, respectful and inclusive communication skills including listening, empathic responding, paraphrasing, summarising, questioning, body language, models of conflict resolution, assertiveness, tact and sensitivity

Give and receive constructive feedback in a sensitive way

Work as part of a team, including multi-disciplinary professional groups

Deal with conflict in an open and assertive manner

Be aware and responsive to diverse groups of people who may challenge educator's values and beliefs

Deal with unexpected (and sometimes inappropriate) reactions and input from clients

Deal effectively with resistance in for example mandated clients or where one member of a couple or family is a reluctant client

Regulate and respond to strong emotions in self and clients

Maintain appropriate levels of confidentiality

Work with people of different learning abilities, numeracy, literacy and education levels

Empower and support clients who are experiencing difficulties as they make decisions and seek help

Engage with and facilitate the relational/emotional system in couples and families in order to bring about positive change

Employ appropriate models to assess and plan interventions to positively influence family functioning

Deliver interventions in a way that works inclusively with the whole client, considering the full range of possible influences in their lives including personality, culture, language, religion, age, gender, family of origin, education levels, learning abilities, economic situation, social context, health, disabilities and issues and the interplay and dynamics of each of these
This includes the ability to respond respectfully to the whole person demonstrating inclusive practice through competently valuing each and every person as a whole unique individual

continued ...

Essential skills (contd):

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Recognise the diversity of family structures and cultural, religious, community and familial obligations inherent in diverse family structures and backgrounds and the impact these can have on interpersonal relationships and work effectively with people from these diverse backgrounds

Articulate rationale for interventions related to program and relationship goals, plans, assessment, information and systemic understanding of clients context and dynamics in the context of relevant and current theoretical frameworks, models and tools for relationship education practice

Conceptualise and hypothesise about complex interpersonal interactions for example power in relationships, abuse and conflict

Apply knowledge of relationships and relationship education to work practice including the design, implementation and evaluation of relationship education programs

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Relevant issues which can impact on clients and their relationships may include but are not limited to:

Individual/personal issues:

work/life balance

disability

beliefs, values, experiences, self-esteem

grief and loss

aloneness and isolation

aging

Health and lifestyle:

alcohol and other drugs dependencies

gambling

mental health including depression, suicide/self-harm tendencies, bipolar, anxiety, post traumatic stress disorder

illness (acute or chronic)

trauma

Couple issues:

sexuality, intimacy, trust, respect, love

affairs

separation, repartnering

same sex couples

infertility

power and control within relationships

domestic and family violence and abuse

conflict

finances and financial and budgeting decisions

recognition and acceptance of difference

Family issues and themes and legacies:

parenting and transitions from partners to parents

attachment

breast feeding and early parenting

developmental delays in children

roles of father and mothers in children's lives

building resilience in children

step-parenting and blended families

influences of extended family and friends

parenting in same sex relationships

effects on children of any and all issues impacting on couple and family

Family of origin and multigenerational issues:

grandparenting when parent's relationship breaks down

childhood abuse

alcoholism

continued...

Relevant issues which can impact on clientsand their relationships may include but are not limited to:
(contd)

Domestic and family violence, child abuse

Family life-stage transitions and relationship life-cycles:

courting/dating

cohabitating, engagement, marriage

birth of first and subsequent child/children

aging

death of parent/partner

retirement

caring issues

children growing up, leaving home

older children remaining at home

becoming grandparents

separation/divorce

Diversity (either within the family or between the family and wider community) as a result of:

culture

religion

gender including role development, affect of gender stereotyping

language

education, literacy, numeracy

Socioeconomic and political issues:

access to goods and services

poverty

Critical societal events

Currenttheoretical frameworks, models and tools of relationship educationmay include:

Examples of some theoretical frameworks are:

family systems theory

attachment theory

affect regulation

feminist theory

structural family therapy

family life-cycle theory

Examples of models for working with families are:

theories of change, e.g. Prochaska Diclemente

building strengths

solutions

social learning theory

educational

behavioural

family partnership

Examples of tools are:

change triangle

genograms

family and couple map

Johari window

FACES/MACES

MYERSBRIGGS

Specific issues relevant to working relationship education may include:

Working in relationship education in non-conventional forms, structures and contexts

Working in rural service delivery settings with related issues such as additional complexities regarding practitioner's role in community, confidentiality, resources, dynamics between service users who may be known to each other, and dynamics between service users and practitioners

Working in dedicated relationship early intervention and/or prevention programs or in programs where aspects of relationship work is embedded

Working with individuals, couples, families either individually or in various groups

Family structures may include but are not limited to:

Step families/blended families

Adoptive families

Foster families

Chosen families (where people elect to live with people other than their nuclear family for example with the nuclear family of a friend)

Same-sex parents/couples

Nuclear families

Extended families/multigenerational

Single parent families

Cultural, religious, community and familial obligations may include:

Gender entitlements or roles

Immediate family

Extended family

Step family

Financial, social, emotional or support obligations

Celebrations

Economic support

Religious participation

Domestic support

Co-habitation and/or co-location

Specified work and support

Maintenance of language and cultural practices

Carer responsibilities

Positive elements of interpersonal relationships and relationship systems may include but are not limited to:

Trust

Respect

Open and honest communication

Balance between needs of each person in the relationship and the needs of the relationship

Clear boundaries and responsibilities

Love

Expectations of the relationship are met over time

Fluid and able to change, grow and adapt to changes through life changes

Key issues for change may include:

The application of generic theories and models of change, e.g. Theory of change (Prochaska Diclemente)

The application of models and theories of engagement and empowerment

Contra-indications for access to services may include but are not limited to:

Where there is evidence of family domestic violence and or abuse

Where there is evidence the relationship is very troubled and that it may benefit more appropriately from counselling

Where literacy levels are too low

Where there is evidence of severe mental illness

Follow up may include:

Evaluating client progress toward identified goals

Ensuring client needs have been met and to provide additional referral where required